Support for reception and administration teams

Patient contact can be difficult, and sometimes frightening. This page exists because that’s real, not something you should have to manage alone.

If something’s just happened

If a patient or visitor has just been aggressive, abusive or frightening, go straight to the after-an-incident page.

After a difficult incident

Everyday support

CWTH and practice-based

Drop-in sessions. Champion network.

Need to Talk to Someone at CWTH?

Whatever you are facing, support is available. Reach out for confidential guidance or, if you need help right now, access our immediate support resources.